Privacy Policy

Jodie Clark Kinesiology

1. Introduction

Jodie Clark Kinesiology is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. This Privacy Policy explains how personal and sensitive information is collected, used, stored, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with this website or booking a session, you consent to the collection and use of your information as outlined below.

2. Personal Information We Collect

We may collect personal information necessary to provide kinesiology services, including but not limited to:

  • Your name, email address, phone number, and contact details

  • Appointment and booking information

  • Health information provided through intake or health questionnaires

  • Session notes and treatment records

  • Payment-related information (processed securely via third-party systems)

  • Website usage data such as IP address and browser information (via analytics or cookies)

Health information is considered sensitive information and is handled with a higher level of care and confidentiality.

3. How Information Is Collected

Personal and health information may be collected through:

  • Online booking software and health questionnaires completed at the time of booking

  • Website contact forms

  • Email or phone communication

  • In-person sessions

  • Secure digital systems used for client records

4. Purpose of Collection

Your information is collected for the purpose of:

  • Providing kinesiology services

  • Understanding your health history and current concerns

  • Managing bookings and appointments

  • Communicating with you about your sessions

  • Maintaining accurate client records

  • Meeting legal, ethical, and professional obligations

We only collect information that is reasonably necessary for these purposes.

5. Sensitive Health Information

Health information is collected only with your consent and is used solely for the purpose of providing kinesiology services. This information is treated as strictly confidential and is not used or disclosed for any other purpose without your consent, unless required or authorised by law.

6. Storage and Security of Information

All client records and session notes are stored digitally in a PCI-compliant system. Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to client information is restricted and managed securely.

7. Disclosure of Information

Your personal information is not shared with third parties without your consent, except where required or authorised by law.

We may use trusted third-party service providers to support our business operations, such as:

  • Online booking software

  • Secure digital storage systems

These providers may store information on servers located outside Australia. Reasonable steps are taken to ensure these providers comply with appropriate privacy and data protection standards.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details below.

9. Privacy Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us directly. We will respond to privacy complaints within a reasonable timeframe.

10. Contact Details

For privacy enquiries, access requests, or complaints, please contact:

Jodie Clark Kinesiology
Email: info@jodieclark.org
Phone: 0432 894 349